We ship within the United States, and orders usually leave us in [1–2] business days. All sales are final — but if something arrives damaged, defective, or wrong, tell us within [7] days and we will put it right.
Thank you for shopping with Glow by Beauty Avenue. This page explains how we process, ship, and handle orders, and our policy on returns. It works alongside our Terms of Service, which governs all purchases from us.
1. Order processing
Orders are processed Monday through Friday, excluding holidays. Orders placed before [2:00 PM Central] on a business day are typically processed the same day. Orders placed after that time, on weekends, or on holidays are processed the next business day.
Processing generally takes [1–2] business days. During sales, launches, and holiday periods, processing may take longer, and we will note this on our website when it applies.
You will receive an order confirmation by email when you place your order, and a shipping confirmation with tracking information once your order is on its way.
2. Shipping methods and timeframes
We ship within the United States.
| Method | Estimated transit time |
|---|---|
| Standard | [3–7] business days |
| Expedited | [2–3] business days |
| Overnight | [1] business day |
Shipping charges are calculated at checkout based on the method you select and your shipping address. Transit times are estimates provided by the carrier and begin once your order ships, not when it is placed. They are not guaranteed. Weather, carrier delays, and holiday volume can extend delivery times, and these delays are outside our control.
We currently ship to addresses in the United States only, including [Alaska, Hawaii, and US territories, where transit times may be longer]. We do not ship internationally at this time.
3. Local pickup
If you live near Fredericksburg, you may select local pickup at checkout and collect your order from our studio at 322 E. Main St during business hours. We will email you when your order is ready. Please bring your order confirmation and a photo ID.
Orders not collected within [14] days may be restocked.
4. Shipping address accuracy
Please check your shipping address carefully before completing your order. We are not responsible for orders shipped to an address entered incorrectly.
If you notice a mistake, email us at support@glowbybeautyavenue.com immediately. We will do our best to correct it before the order ships, though we cannot change an address once a package is with the carrier.
Packages returned to us as undeliverable may be reshipped at your expense.
5. Lost, delayed, or stolen packages
Once a package is handed to the carrier, it is in their control. Risk of loss passes to you at that point.
If tracking shows your package is delayed, please allow the carrier a few additional days, as packages marked delayed frequently arrive shortly afterward.
If tracking shows delivered but you cannot find it, check with household members and neighbors, look around entrances and with building management, and give it 24 hours, as carriers sometimes scan early. If it still hasn't appeared, contact us and we will help you open a claim with the carrier.
If a package is lost in transit, contact us at support@glowbybeautyavenue.com with your order number and we will file a claim on your behalf. Claim outcomes are determined by the carrier.
We are not responsible for packages stolen after confirmed delivery. If theft is a concern in your area, we recommend shipping to a workplace or selecting local pickup.
6. Damaged shipments
If your order arrives damaged, contact us at support@glowbybeautyavenue.com within [7] days of delivery. Please include:
- Your order number
- Photographs of the damaged item
- Photographs of the outer packaging, including the shipping label
Please keep all packaging until your claim is resolved, as the carrier may require it. Once we confirm the damage, we will arrange a replacement.
7. Returns
All sales are final. We do not accept returns or offer refunds on services, packages, gift cards, or products.
This applies to purchases made in our studio and online. Because we sell skincare, cosmetics, and personal-use devices, this policy protects the health, hygiene, and safety of every client.
Exceptions
Damaged or defective products. If a product arrives damaged or proves defective, contact us within [7] days of purchase or delivery with your proof of purchase and photographs. Once confirmed, we will arrange a replacement. This does not affect any rights you have under applicable law that cannot be waived.
Incorrect items. If we ship the wrong product, contact us within [7] days and we will send the correct item and cover return shipping on the item sent in error.
Manufacturer warranties. Devices may carry a manufacturer's warranty. Those claims are handled by the manufacturer under their terms, and we will help you make contact and provide proof of purchase.
8. Order cancellations
Orders cannot be cancelled. Once an order for products is placed, it is final and cannot be cancelled or modified. Please review your cart, shipping address, and payment details carefully before completing your purchase.
9. Pricing, taxes, and payment
Prices are in US dollars and do not include sales tax, which is calculated at checkout based on your shipping address. Shipping charges are shown before you complete your order.
If a product is listed at an incorrect price or with incorrect information, we may cancel the order and refund any amount charged, as described in our Terms of Service.
10. Promotional shipping offers
Free or discounted shipping promotions apply only to the method and order threshold stated, are calculated after discounts and before tax, and may be withdrawn at any time. Returns are not applicable, and shipping charges are not refundable.
11. Questions
We are happy to help with anything about your order.