We hold your appointment time exclusively for you. Please give us at least [24] hours' notice to cancel or reschedule. If something has come up, contact us as early as you can — we are reasonable, and we would far rather find you another time than charge a fee.
We hold your appointment time exclusively for you. When an appointment is cancelled at short notice or missed, that time usually cannot be filled, and another client who wanted it goes without. This policy keeps our schedule fair for everyone.
Please read it before booking. By booking an appointment with Glow by Beauty Avenue, you agree to these terms.
| What happens | What it costs |
|---|---|
| Cancel or reschedule with at least [24] hours' notice | No charge |
| Cancel with less than [24] hours' notice | [50%] of the service price, or one session from a package |
| Missed appointment, with no contact from you | [100%] of the service price, or one session from a package |
| Arriving late | Full service price; the service may be shortened |
| We cancel, or decline a service on safety grounds | No charge; your deposit is refunded or carried over |
1. Notice we ask for
Please give us at least [24] hours' notice to cancel or reschedule your appointment.
You can cancel or reschedule by:
- Replying to your appointment confirmation or reminder message
- Emailing support@glowbybeautyavenue.com
- Calling or texting our call center
- Using the link in your booking confirmation
Notice is counted from the time we receive your message, not the time you sent it. If you reach us outside business hours, your notice is recorded at the time of your message.
2. Late cancellations
A cancellation with less than [24] hours' notice is charged [50%] of the service price.
For appointments booked as part of a package or series, a late cancellation may instead forfeit one session from that package.
3. Missed appointments
An appointment you do not attend, and do not cancel, is charged [100%] of the service price, or forfeits one session from a package.
We consider an appointment missed if you have not arrived within [15] minutes of your start time and we have not heard from you.
4. Arriving late
If you arrive late, we will do our best to give you the full service, but we may need to shorten it so the next client is not delayed. The full service price still applies.
If arriving late means we no longer have enough time to perform the service safely or properly, we may need to reschedule you, and the late cancellation charge applies.
5. Card on file and deposits
We require a card on file, or a deposit, to hold an appointment. By booking, you authorize us to charge that card for any late cancellation or missed appointment fee under this policy.
Deposits are applied to the cost of your service. A deposit is forfeited if you cancel late or miss your appointment.
6. Packages, series, and memberships
Prepaid sessions cancelled late or missed are deducted from your package as described above. Package expiration dates are not extended because of cancelled or missed appointments.
Package and membership purchases are final. Please see our Terms of Service.
7. When we waive the fee
We are people, and things happen. We may waive a fee at our discretion, and we generally do for:
- A first occurrence, as a one-time courtesy
- Sudden illness, particularly where attending would risk the health of our staff or other clients
- A family emergency or bereavement
- Severe weather or road conditions that make travel unsafe
- An appointment we are able to fill from our waitlist
Please contact us as soon as you can. We would far rather hear from you early than have you simply not arrive.
8. Please reschedule if you are unwell
If you have a fever, an active infection, a contagious illness, or a cold sore or open wound in the treatment area, contact us and we will move your appointment. We will not charge a late cancellation fee where you tell us in good faith that you are unwell.
9. If we need to cancel
Occasionally we may need to cancel or reschedule your appointment, for example because of staff illness, an equipment problem, or an emergency closure. We will contact you as soon as we know, offer you the earliest alternative time available, and refund any deposit you paid toward that appointment or carry it to your rescheduled visit, whichever you prefer.
We may also decline or stop a service on safety grounds, including where an intake form reveals a contraindication. You are not charged for a service we decline for safety reasons.
10. Group bookings and events
Group bookings, parties, and private events may be subject to a separate deposit and notice period, which we will confirm with you in writing at the time of booking.
11. Repeated cancellations
Where appointments are repeatedly cancelled late or missed, we may ask for prepayment in full before booking again.
12. Questions
If something has come up, please reach out. We are reasonable, and we would rather find you another time than charge a fee.